Thank you for choosing CATTOM. We take pride in our efficient logistics network, ensuring your orders are processed and delivered as smoothly and quickly as possible.
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1. ORDER PROCESSING TIME
All orders undergo a processing period of 1 to 3 business days. This stage includes quality control, product checks (where applicable), and secure packaging.
Please note that orders are not processed or shipped on weekends or public holidays.
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2. ESTIMATED DELIVERY TIMES
We work with trusted logistics partners to ensure timely delivery:
• Australia Delivery: Estimated 3 to 7 business days via Australia Post or local couriers
• United States Delivery: Estimated 3 to 7 business days via local carriers
• United Kingdom Delivery: Estimated 3 to 7 business days via local carriers
• International Delivery: Estimated 7 to 15 business days depending on the destination and carrier
Please note: These timeframes are estimates only. Delivery times may vary due to carrier delays, weather conditions, or peak seasons.
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3. SHIPPING RATES
Shipping costs are calculated at checkout based on your location and order details.
Any Free Shipping promotions will be automatically applied if your order qualifies.
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4. SHIPMENT TRACKING
Once your order has been shipped, you will receive a Shipping Confirmation Email including your tracking number and tracking link.
Please allow up to 24–48 hours for tracking information to update.
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5. FULFILLMENT & OPERATIONS
To ensure efficient order processing and delivery, CATTOM works with trusted fulfillment partners and logistics providers.
Orders are shipped from our primary operations base in Australia or from available partner facilities, depending on product availability and delivery location.
This allows us to reduce delays and deliver your order as efficiently as possible.
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6. CUSTOMS, DUTIES, AND TAXES
For orders within Australia, applicable taxes are calculated at checkout.
For international orders, CATTOM is not responsible for any customs duties, import taxes, or additional fees charged by your country. These charges are the responsibility of the customer.
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7. DAMAGED OR LOST SHIPMENTS
If your order arrives damaged, please contact us immediately at:
support@cattom.com
Please include photos of the damaged item and packaging for faster assistance.
While we are not responsible for packages marked as delivered to the provided address, we will assist you in resolving any issues with the carrier whenever possible.