At CATTOM, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our policy below to understand your rights and the process for returns and refunds.
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RETURN RULES SUMMARY
• Returns accepted within 30 days of delivery
• Customers are responsible for return shipping costs (unless item is defective or incorrect)
• No restocking fee
• Final Sale / Clearance items are not eligible for return
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1. 30-DAY RETURN WINDOW
You have 30 days from the date your item was delivered to request a return.
If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.
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2. ELIGIBILITY FOR RETURNS
To be eligible for a return, your item must meet the following criteria:
• The item must be unused, unworn, and in the same condition that you received it
• The item must be in its original packaging with all tags, manuals, and accessories included
• For hygiene-sensitive products, items must be unopened and unused
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3. NON-RETURNABLE ITEMS
For safety and hygiene reasons, the following items cannot be returned:
• Personal care or hygiene products with opened packaging
• Perishable goods or customized/personalized items
• Items marked as “Final Sale” or “Clearance”
• Gift cards
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4. RETURN PROCESS
To initiate a return, please follow these steps:
1. Contact our support team at help.allforlife@outlook.com with your Order Number and a brief description (and photo if applicable)
2. Once your request is approved, we will provide you with the Return Shipping Address based on your location
3. Package the item securely and send it back to us, then provide the tracking number
Note: Items sent back without prior authorization will not be accepted.
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5. SHIPPING COSTS
• Defective or Incorrect Items: If your item arrives damaged or incorrect, CATTOM will cover 100% of the return shipping cost or send a replacement at no additional charge
• Change of Mind: Customers are responsible for return shipping costs. Original shipping fees (if any) are non-refundable
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6. REFUNDS
• Once your return is received and inspected, we will notify you via email
• If approved, your refund will be processed and applied to your original payment method within 5–7 business days
• Please note that it may take additional time for your bank or card provider to process the refund
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7. EXCHANGES
We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us at:
support@cattom.com
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8. LATE OR MISSING REFUNDS
If you haven’t received your refund yet:
• Check your bank account again
• Contact your credit card company (processing time may vary)
• If the issue persists, contact us at support@cattom.com